Customised Design Pendant/Charm

RISK FREE SHOPPING

You can return or exchange any product if you are not satisfied with the fit or size, or in case of product defect (design or wearability) within 7 days from the date of delivery.

We offer a store credit (credit note) valid for a year from the date of issue.

ELIGIBILITY

Products must be unused, and undamaged, and should have all the original tags and packaging.
Once your return is processed, the full value store credit (product price, including taxes) will be shared with you. Any additional shipping charges, if paid, are not covered.

PROCESS

To initiate a return/exchange, call us +91-7982609002. Alternatively, you can also email us at swati@silverpoetry.co.in with your order details.

Our warehouse team typically takes around 48-72 hours to inspect all items due for returns or exchanges. Once approved, it’ll take up to 24 hours for us to issue the store credit with 1-year validity.

For an exchange, we’ll ship out your new size/product once the pickup is completed.

Care Instructions

We have carefully crafted easy to follow steps for best care of your purchase from Silver Poetry. Please click here to read about your jewelry’s ‘Care’, ‘Storage’ and ‘Cleaning’.

10-year Service Promise

We are proud to offer industry first 10-year service promise. In case, your product(s) get broken or faded, we will repair it free of cost 3 times for a period of 10- year (from the date of purchase). Read more.